Rocket Mortgage Hit with Class Action After Ignoring Opt-Out Requests

Legal gavel on documents

Rocket Mortgage is facing fresh legal trouble as a new lawsuit accuses the lender of continuing telemarketing outreach even after confirming that a consumer had successfully opted out. Filed November 12 in federal court in Florida, the complaint alleges violations of both federal and state telemarketing laws—and marks the 56th TCPA-related case brought against the company.

Key Claim: Rocket allegedly called a consumer twelve times after confirming she had been removed from future communications.

The Consumer’s Experience

Hillary Wissart of Kissimmee, Florida, says she visited RocketMortgage.com on October 9 to check mortgage rates. Just hours later, she received a voicemail from a representative identifying himself as Miguel Rodriguez, followed by a text message welcoming her to her “home financing journey” and offering an opt‑out option by replying “STOP.”

Wissart sent the STOP request immediately. Rocket responded with a confirmation: “You have successfully been unsubscribed. You will not receive any more messages from this number.”

But the calls allegedly continued.

Timeline of Events

  • Oct 9: Initial call and text from Rocket representative.
  • Oct 9 (3:51 PM): Wissart sends STOP request; receives confirmation.
  • Oct 10–29: Multiple calls from the same number, including Oct 14, 15, 16, 17, 21, 22, 23, 24, 27, 28, and 29.
  • Oct 23: Second voicemail left by the representative.

Compliance Concerns

Federal telemarketing regulations require companies to honor do‑not‑call requests within ten business days. The lawsuit claims Rocket failed to maintain proper internal procedures for honoring consumer opt‑outs, as all calls and messages allegedly originated from the same number—indicating the STOP request likely never propagated through their system.

Wissart is not a Rocket customer and uses her phone strictly for personal communication. Her filing also notes that Rocket has been sued 55 prior times for alleged TCPA violations, raising continued questions about the company’s compliance infrastructure.

The Class Action Scope

Wissart seeks to represent two groups:

  • Nationwide consumers who sent an opt‑out text but received more than one subsequent call.
  • Florida residents who received any calls after opting out.

The complaint estimates that more than 10,000 people may qualify.

Potential Penalties

The case invokes both the federal Telephone Consumer Protection Act and Florida’s Telephone Solicitation Act. These laws carry statutory penalties of $500 per unlawful call—and up to $1,500 if the violations are deemed willful.

Industry Takeaway

For mortgage lenders and other lead‑driven industries, the lawsuit highlights ongoing challenges with managing suppression lists and maintaining compliant outreach workflows across call, text, and digital channels. As marketing automation expands, clean data hygiene and synchronized opt‑out systems remain essential.

Rocket Mortgage has not yet filed a response, and no court has made any determination regarding the allegations.

More Articles

Getting licensed or staying ahead in your career can be a journey—but it doesn’t have to be overwhelming. Grab your favorite coffee or tea, take a moment to relax, and browse through our articles. Whether you’re just starting out or renewing your expertise, we’ve got tips, insights, and advice to keep you moving forward. Here’s to your success—one sip and one step at a time!

Proptech Promised a Revolution — So Why Does Real Estate Still Feel the Same?

Despite billions poured into proptech and a decade of flashy digital upgrades, the real estate experience remains largely unchanged. Apps made processes smoother, but not more transparent — because the industry’s core structures, data control and power dynamics stayed the same. True disruption will come from platforms that shift information and control to consumers, not just digitize outdated systems.

CRE Markets Wake Up in 2026: What Real Estate Professionals Need to Know

Early 2026 is delivering a clear message: commercial real estate is entering a recalibration phase. Construction is softening, pending home sales just saw a sharp drop, consumer sentiment is inching upward but remains fragile, and capital markets are tightening as major CRE sectors face rising distress. From data centers powering ahead to CMBS foreclosures climbing and office-to-residential conversions gaining momentum, professionals across real estate, mortgage, insurance, and finance need to stay sharp as the industry shifts.

Top 10 Highest-Paying Real Estate Careers of 2026

Discover the real estate roles earning the biggest paychecks in 2026. From investment consultants to commercial leasing managers, this breakdown highlights the salaries, responsibilities, and career paths offering the strongest financial potential in today’s evolving market—perfect for newcomers and seasoned professionals mapping their next big move.

Montana Launches Bold Licensing Reform Task Force to Boost Workforce Participation

Montana is taking major steps to remove outdated licensing barriers and strengthen its workforce. Governor Greg Gianforte has created a new Licensing Reform Task Force aimed at modernizing regulations, speeding up approvals, and helping more professionals enter high‑demand fields like construction and healthcare. With licensing numbers doubling over the past decade and rural communities facing critical shortages, the state is pushing for faster, more efficient pathways to work. The task force begins meeting in February and will deliver its full reform report by September 2026 — a move that could influence licensing modernization efforts nationwide.

AI Becomes Standard Gear for Real Estate Agents in 2026

Artificial intelligence has officially moved from novelty to necessity in the real estate world. According to new industry data, 97% of brokerage leaders say their agents now rely on AI tools for everything from listing descriptions to full-scale marketing campaigns. As adoption skyrockets, so do concerns over training, accuracy, and compliance — especially among smaller firms. The message is clear: for today’s real estate professionals, AI literacy isn’t optional anymore.

How the Biggest Players Shaped the 2025 Commercial Real Estate Comeback

Commercial real estate roared back to life in 2025, with more than $255B pouring into multifamily, industrial, office and retail assets. Major investors moved fast on falling interest rates, improving bond yields and rising confidence across sectors. Multifamily dominated with over $115B in deals, industrial surged under private equity leadership, office saw renewed activity from owner-users and retail proved surprisingly resilient. For today’s real estate and finance professionals, the message is clear: opportunity favors those who stay informed and ready to act.