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Telehealth, Patient Reviews, and Retailization – 2024 Healthcare Digital Marketing Trends

The healthcare industry is undergoing a significant transformation, marked by rapid growth and innovation. By 2028, the global healthcare market is expected to reach a staggering $665.37 billion, while national healthcare spending is projected to soar to $5.7 trillion by 2026. In this dynamic landscape, healthcare companies must continuously innovate their digital experiences to stay competitive.

Healthcare image

A shift in consumer behavior is becoming evident as healthcare consumers increasingly prioritize access to reliable content and convenient care. The Kyruus 2023 Care Benchmark Report highlights how the public is beginning to shop for healthcare services like any other goods, evaluating options based on quality, cost, and convenience.

To meet these evolving expectations, healthcare providers must develop robust digital marketing strategies and offer seamless online user experiences. Here are five healthcare marketing trends predicted to gain traction in 2024:
  • The Rise of Retail in Healthcare: Major retailers have made significant investments in healthcare services and technologies, such as remote care and wearables, marking a disruption in the healthcare supply chain. These retail health brands excel in delivering user-friendly digital experiences, setting a new standard for convenience. According to a Salesforce study, 83% of consumers value their brand experience as much as the products or services offered, emphasizing the need for healthcare companies to focus on user-centered digital solutions.
  • Content Marketing to Increase Share-of-Voice: With retailers positioning themselves as authoritative voices in healthcare and the rise of AI-generated content, consumers are increasingly skeptical about the information they encounter online. Healthcare marketers should leverage content marketing to provide credible information, enhancing their brand’s reputation and reliability. A SEMrush survey reveals that 62% of healthcare organizations outsource content creation to produce material at scale.
  • Consumer Preference for Internet Search When Shopping for Care: While traditional resources like personal recommendations and health plan websites remain relevant, over half of healthcare consumers start their search with general online queries. Healthcare organizations need to enhance their SEO and SEM efforts to appear prominently in search results, catering to location-based queries that reflect consumer behavior.
  • Online Patient Reviews as a Conversion Driver: Online reviews play a crucial role across industries, with patient reviews significantly influencing healthcare decisions. The Kyruus report highlights that 74% of consumers rate the quality of online reviews as very important. These reviews not only affect search visibility but also impact consumer choices, making it essential for healthcare providers to actively engage with online feedback.
  • Digital Accessibility and Telehealth: The “consumerization” of healthcare dictates that patients expect perpetual access to care through digital channels. Telehealth’s prominence is evidenced by findings from KeyCare, which reports that 45% of consumers prefer telehealth visits for routine issues. Healthcare organizations must enhance telehealth service visibility and streamline online booking systems to meet these preferences.


The digital evolution in healthcare underscores the importance of delivering a cohesive digital experience to improve patient engagement and outcomes. Embracing these trends will position healthcare providers to meet the demands of the modern consumer efficiently.

Authored by: Allison Roy

This post is shared under the MedCity Influencers program, allowing professionals to voice insights on healthcare innovation on MedCity News. Learn more about participating in this initiative here.

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Getting licensed or staying ahead in your career can be a journey—but it doesn’t have to be overwhelming. Grab your favorite coffee or tea, take a moment to relax, and browse through our articles. Whether you’re just starting out or renewing your expertise, we’ve got tips, insights, and advice to keep you moving forward. Here’s to your success—one sip and one step at a time!

New Policy by REBNY Mandates Direct Payment to Buyer’s Agent

The Real Estate Board of New York (REBNY) has announced a new policy requiring sellers to directly pay the buyer's agent, effective from January 1. This significant shift aims to enhance transparency and address potential conflicts of interest in real estate transactions. The policy comes amidst ongoing lawsuits related to commission sharing and allegations of unethical practices. The implementation of this policy is expected to impact the real estate industry significantly, with sellers needing to factor in the cost of the buyer's agent commission when pricing their properties.

By |October 27, 2023|Categories: Real Estate Policy|Tags: |0 Comments
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In a significant development, the U.S. Senate has voted to block the implementation of the Consumer Financial Protection Bureau's (CFPB) small business lending rule. This decision has sparked a heated debate over the impact it may have on small businesses across the country. President Biden, in response, has threatened to veto the Senate's decision, emphasizing his commitment to fair lending practices and supporting small businesses. The CFPB's rule, implemented in October 2020, requires lenders to collect and report data on small business lending. This includes information on the race, sex, and ethnicity of borrowers, with the aim of identifying and addressing potential disparities in access to credit for minority-owned and women-owned small businesses. The Senate's decision to block the CFPB's rule has been celebrated by small business advocates and industry groups critical of the CFPB's regulatory approach. However, the implications of this decision remain uncertain, as President Biden's threatened veto looms large.

By |October 26, 2023|Categories: Small Business Lending|Tags: |0 Comments
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Assessing the Merits of Class-Action Commission Lawsuits

The world of real estate has recently been shaken by a wave of class-action commission lawsuits, sparking a contentious debate. These lawsuits demand scrutiny to understand their implications and validity. A primary counter-argument is the freedom of consumer choice. In today's digital age, potential buyers and sellers have access to a wealth of online resources, enabling them to undertake real estate transactions independently. Another critical factor is the negotiability of commissions in the real estate sector. Commission rates are not fixed, they are subject to negotiation between the agent and the client. This flexibility allows for open discussions, leading to mutually agreeable terms. Despite the emergence of discount brokerage firms, consumers continue to place their trust in traditional real estate agents. This preference stems not only from cost considerations but also from the value of expertise, guidance, and personalized service that agents offer. Real estate transactions are complex and often involve significant financial investments. Trusted agents provide invaluable insights, market knowledge, and negotiation skills, helping clients make informed decisions and navigate potential challenges confidently.

By |October 26, 2023|Categories: Real Estate Lawsuits|Tags: |0 Comments
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Understanding the Current Housing Market: The Affordability of the Typical US Home

In the last two years, the housing market has seen a dramatic shift. Soaring mortgage rates and rising home prices have led to the fastest erosion in housing market affordability in modern history, with first-time homebuyers feeling the impact the most. The housing market has undergone significant changes over the past two years, leading to a substantial increase in the income required to purchase a median-priced home. According to recent data from Redfin, a homebuyer must now earn $114,627 to afford the typical U.S. home. This is a 15% increase from the previous year and more than 50% higher than pre-pandemic levels.

By |October 25, 2023|Categories: Real Estate Market Analysis|Tags: |0 Comments
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Unwavering New Listings Data Amid 8% Mortgage Rates

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By |October 25, 2023|Categories: Australian Housing Market|Tags: |0 Comments
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Revolution in the Real Estate Industry: New Requirement for Sellers to Compensate Buyers’ Agents

The Real Estate Board of New York (REBNY) has introduced a groundbreaking requirement for sellers to directly compensate buyers' agents. This significant change has the potential to transform the real estate industry, eliminating conflicts of interest and promoting a more client-centric approach. This shift in the compensation landscape aims to create a more transparent and trustworthy environment for buyers. Moreover, this shift towards a client-centric approach aligns with the mission and values of Cameron Academy. As a leading provider of real estate education, Cameron Academy is committed to empowering professionals to navigate the evolving industry landscape and prioritize the best interests of their clients.

By |October 25, 2023|Categories: Real Estate Industry|Tags: |0 Comments
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Telehealth, patient reviews, and retailization – 2024 healthcare digital marketing trends 2026

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By checking the optional box below, you expressly consent to receive marketing text messages from Cameron Academy at the number you provided, about real estate education, course enrollment, licensing exam preparation, and continuing education offers. Consent is not a condition of purchase, registration, or enrollment. Message frequency varies. Message and data rates may apply. Reply Stop to cancel at any time or Help for help. See our Privacy Policy for how your information is handled. Additionally, by checking the box below, you expressly consent to receiving marketing calls at the number you provided, including by auto-dialer, pre-recorded or artificial voice, from Cameron Academy about real estate education related matters, but not as a condition of purchase. This consent applies even if you are on a corporate, state or national Do Not Call List.

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